Return & Refund Policy
At Brighter Promotions, we take pride in providing high-quality products and exceptional service. We understand that sometimes returns are necessary, and we strive to make the process as smooth as possible. Please review our return policy carefully before initiating a return request.General Return Policy
- All sales are considered final unless a return is authorized by our customer service team.
- Our merchandise is NOT SOLD ON APPROVAL, meaning we do not accept returns based on customer preference or dissatisfaction with color, style, packaging, or size variations. Product images and descriptions online may not always fully represent the actual item due to manufacturing differences or screen display settings.
- No returns will be accepted past 30 days from the date of delivery.
Authorized Returns & Fees
If a return is approved, it will be subject to the following conditions:
Returns for a Refund
If a return is approved, it will be subject to the following conditions:
Returns for a Refund
- A 25% restocking fee will be deducted from the refund amount.
- Original shipping charges will not be refunded.
- The customer is responsible for return shipping costs.
- If any items are missing from the return, their value will be deducted from the refund.
- Refunds will be processed back to the original payment method within 7-10 business days of receiving the returned merchandise.
Returns for Store Credit
- If you choose to receive a store credit instead of a refund, you will receive a non-expiring credit for the value of the returned products minus shipping charges.
- The product must be unopened and unused to qualify for store credit.
- Store credit can be used toward any future purchase with no expiration date.
Non-Returnable Items
Certain products are not eligible for returns, including:
Certain products are not eligible for returns, including:
- Customized or imprinted items.
- Products that have been opened, used, or damaged after delivery.
- Items returned without prior authorization.
How to Request a Return
To initiate a return, please follow these steps:
To initiate a return, please follow these steps:
- Contact Us: Email or call our customer service team within 30 days of delivery to request return authorization.
- Receive Return Authorization: Approved returns will receive a Return Authorization Number (RA#) and return instructions.
- Ship the Items: Securely package the items and ship them back using a trackable shipping method. The return must be received within 10 business days of approval.
- Processing the Return: Once received and inspected, your refund or store credit will be processed within 7-10 business days.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. We will arrange for a replacement or refund at our discretion. Supporting photos may be required for claim processing.For return requests, please contact us at:
Email: info@brighterpromotions.com
Phone: (800) 446-3200
Address: 300 Lakeview Pkwy, Vernon Hills, IL 60061We appreciate your understanding and cooperation in adhering to our return policy. Thank you for choosing Brighter Promotions!
If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. We will arrange for a replacement or refund at our discretion. Supporting photos may be required for claim processing.For return requests, please contact us at:
Email: info@brighterpromotions.com Phone: (800) 446-3200 Address: 300 Lakeview Pkwy, Vernon Hills, IL 60061We appreciate your understanding and cooperation in adhering to our return policy. Thank you for choosing Brighter Promotions!