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THANK YOU FOR YOUR BUSINESS, WE LOOK FORWARD TO FILLING YOUR ORDER!

TERMS AND CONDITIONS:

We value your business! To avoid any possible confusion or misunderstanding, please read our following Terms of Sale. All orders are subject to management review and approval. Generally we request payment via credit card, pre-payment. Open account is available, upon approval to companies to companies furnishing acceptable trade and banking references. Payment for all open account orders are due within 30 days of shipment and must be made by company check. Please allow extra time for the credit approval process.

PRODUCT AVAILABILITY:

We try to keep a large inventory of over 16,000 different items. Occasionally, we are out of specific items. If this were to occur, we will attempt to call you at the daytime number you provided to suggest a possible alternative product. In the event we cannot reach you at that number we will delete the item from the order and ship immediately. Some of our merchandise is not suitable for children under 3 years of age.

SHIPPING OF ORDERS:

All orders are processed promptly. It is our goal to ship your NON-IMPRINTED order within 2 business days of its receipt. Generally, we ship via UPS, FED-EX or USPS (our discretion). All shipping charges including duties and broker fees, (when applicable to overseas locations) are the customer's responsibility. Please allow enough time for transit and customs clearance when ordering for a particular event. We take NO responsibility for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, you will be sent tracking information the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on UPS, FED-EX or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather.

On occasion we get requests for freight quotes via truck rather than USPS, UPS or FED X. PLEASE NOTE: Our quotes are based on truck delivery to a loading dock.  There is an additional fee (usually substantial) if you need delivery utilizing a truck equipped with a lift gate.  If you need the delivery truck to be lift gate equipped, please specify that in your email request for a truck quote, otherwise we assume you have a standard loading dock

PRODUCT RETURN POLICY:

Internet images and descriptions may not always accurately reflect the color, style, packaging or size of a particular product. Since our merchandise is NOT SOLD ON APPROVAL any AUTHORIZED return requesting a refund will be subject to the following charges: a 25% restocking fee, the original shipping charges (plus return shipping charges) and charges for any product not returned. Refunds will be made to the original payment method. No returns will be accepted past 30 days from delivery. AUTHORIZED returns accepting an in-store credit for future purchases will receive a non-expiring store credit minus shipping charges for any unopened and unused product.

DEFECTIVE, SHORTAGE & LOST CARTON POLICY:

When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED return and inspection of the goods claimed defective. Authorized returns due to defective merchandise will have new merchandise replaced or, (at our discretion) a credit or refund will be issued, solely for the returned merchandise. That credit may be used for future purchases. Balloons that have been punctured, cut or over inflated will not be replaced. Claims for defective products must be made and returned back to us within 30 calendar days of the customer's date of receipt. Shipping charges for returning defective products are the customer’s responsibility. Claims of product shortages must be made within 5 business days from date of customers receipt. SUBSTANTIATED CLAIMS for shortages will be replaced. Replacements for product shorted will ship via UPS, FED-EX or USPS (our discretion) GROUND ONLY. Under NO circumstances will we ship product using air expedited shipping, although we will give the replacement orders our highest possible priority leaving the warehouse UPS, FED-EX and USPS require prompt notification of claims for shipments not received within 14 days of you placing your order. Therefore, you MUST notify us within 14 calendar days after placing your order should it not be received. Without prompt notification of Non-Delivery, UPS, FED EX and USPS will reject all claims for lost shipments.

DAMAGED MERCHANDISE CLAIMS:

Most damage to products occur due to rough handling by the transportation company. We will not be held responsible for breakage, damage or loss of merchandise while in transit. All transport companies require damage claims to be reported immediately (within 5 days of receipt) of the damaged shipments. To accomplish this, call us immediately (within those 5 days of receipt of damaged shipments), we will initiate a claim with the transport company on your behalf. The original carton(s) must be held for carrier inspection. Claims of breakage on inflates will not be credited due to nature, price and origin of merchandise.

REFUSED or UNDELIVERABLE SHIPMENTS:

Shipments refused or deemed undeliverable by either UPS, FED EX or USPS are subject to a 25% restocking fee plus the shipping charges (both to the customer and return to us) associated with sending your order.

IMPRINTED GOODS:

Our company offers a large variety of custom imprinted items. It is the responsibility of the customer to proof and check all of the details entered such as but not limited to: colors of fonts, spelling, grammar and placement of wording. Our company accepts NO RESPONSIBILITY for any mistakes made by the customer. Returns, credits and refunds will NOT be issued for any custom and/or imprinted item.

SPECIAL REQUESTS – INSTRUCTIONS & ERRORS or OMMISSIONS:

From time to time we are given specific requests on how to prepare invoices or how to handle shipping and delivery. Although it is our intention to honor those requests and instructions, sometimes it is impractical or occasionally we may inadvertently error and miss those instructions. We apologize to you in advance should that occur, but regardless, this company does not accept any responsibility should those instructions not be followed. It will still be the customers responsibility to pay for the invoice in full including all shipping charges and foreign duties, customs and service fees (when applicable).

QUALITY GUARANTEE & GOVERNMENT MANDATES

Our goal is to serve and satisfy our customers with on-time delivery of high quality, competitively priced products that meet or exceed government requirements. With care, normal use, and under normal conditions, our products are guaranteed to perform to your satisfaction. We cannot guarantee products against damage due to accidents, normal wear and tear, or abuse. Any item found to have a manufacturing defect will be replaced at factory's discretion. Products offered meet all required U.S. restrictions. Where applicable, Certificates are readily available.

CATALOG PRICING

Prices listed in this catalog are effective January 1, 2015, however, pricing and product specifications are subject to change without notice. Please see our website for the most up to date pricing: www.brighterpromotions.com.

MINIMUM ORDER

$100 (p) plus all applicable set-up charges. Orders under our minimum will incur an additional fee. Custom orders please inquire.

PRODUCTION TIME

Normal production time is 5-10 business days. Production time begins upon receipt of a complete factory-ready purchase order, received by noon CST. For an order to be considered factory-ready, we must receive all of the following information: artwork, ad copy layout, type style and size; item number and description; color of imprint and item color; quantity; ship method, ship address, ship date and approval of proof. Payment terms must be approved prior to production. We will also require all pertinent contact information: sales reps name, phone number, and email address.

ARTWORK PROOFS

The first black and white paper proof shall be provided at no charge. Subsequent proofs may incur a charge. Additional charges for an e-mailed virtual proof. Please inquire.

SHIPPING

All goods are shipped UPS unless otherwise specified, FOB Factory. Although we CAN guarantee a specific ship date we are unable to guarantee on-time delivery or the condition of goods delivered once merchandise is turned over to a recognized carrier. Shipping and handling charges are added to each order, plus $10.00 (z) for each additional drop ship location or if shipping on customer's or third party account number.

FOREIGN SHIPMENTS

All shipments outside of North America incur a $25 (z) documentation fee. Your original commercial invoice, contact name and phone numbers, including city and country code, must be provided for all International Shipments. All International Shipments are shipped via UPS of FedEx unless otherwise directed on your P.O.

OVER / UNDER RUNS

Every effort will be taken to make each shipment as required. However, for imprinted merchandise we reserve the right to ship 5% over or under the requested quantity. ARTWORK REQUIREMENTS

We can accept artwork in P.C. or Mac formats. Digital Format Requirements: All art should be sent as Vector files with all type Converted to outlines or curves. Four spot colors MAX. Send digital files, either by email or cd. Custom ink colors may incur a %15.00 (v) ink mixing fee.

In order to expedite an order, if possible when sending art files please list a contact name and purchase order number. Compress files as .zip, .rar, .sit or .sea whenever possible. Files created in the following software programs are accepted: Adobe Illustrator (.ai, .eps, .pdf) and Corel Draw (.cdr). For complete art specifications please request at art@brighterpromotions.com or contact your sales representative.

USABLE PROGRAMS: Illustrator CS5 or lower, CorelDRAW X5 or lower

SAMPLE POLICY

We are happy to facilitate your sales efforts by offering you a reasonable amount of free imprinted samples for most of our items. All samples will have generic imprints. In return for these free goods, we ask that you cover the cost of freight by providing us with your UPS or Fed Ex number.

FOR THE BEST PRINT QUALITY

Preferred format is Vector based artwork that is anything created in Adobe Illustrator or Coral Draw converted to outlines or curves. Placed images will NOT be accepted. Spot colors only (no halftones), preferably black for one color files. Multi-colored artwork can have a maximum of 4 spot colors. If providing PMS colors Please list them. We reduce/ enlarge your artwork at NO additional charge to maximize the imprint area.

ARTWORK CHARGES, NON-USABLE ART & REPAIR CHARGES

All items include free imprinting (where applicable). Art charges are listed under each item. A reduced charge of $30.00 (v) will be billed for repeat orders utilizing the exact previous artwork. Non-usable art will incur an additional $60.00 (z) per hour charge to convert art to digital files for production. Unacceptable art includes: business cards, photocopies, faxes, hand drawn sketches, letterhead, Low res "jpg" or "pdf" files, word, power point, or word perfect files.

COPYRIGHT / TRADEMARK LAWS

In the event we are directed by the customer to use any logo, copy of similar material supplied by any source to produce an order, it is agreed and understood that we shall be acting as the agent of the customer in the use of such materials. The customer, as principal, shall be responsible to comply with all laws regarding copyright, trademarks, patents, rights of privacy, licensing or similar rights of protection and shall indemnify and hold harmless Factory, (its agent) for any suits, claims or actions of any nature for damages, expenses or costs which may arise by reason of factory using said material in accordance with the customer direction, all of which shall be considered within the scope of the aforementioned agency relationship. Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting. This does not constitute endorsement by any company of our product line.

CHANGES / CANCELLATIONS / PRODUCT ISSUES

All changes or cancellations must be received and acknowledged by the factory in writing. Changes in quantity prior to art approval permitted at no charge. After art approval, production begins; changes may be subject to additional charges. All changes may incur additional charges and may effect requested ship dates. Cancellations may be subject to partial or full charges. Any claims for shortages, misprints, poor quality imprints, defective products, or off-colored products must be made within 30 days from the date of invoice. On rare occasions you may receive merchandise that may be considered below our normally high standards of quality. If deemed appropriate we may offer either replacement of those items or a credit for those items. To be eligible for replacement or credit we will require those goods to be available for return to use to be decided at our sole discretion.

PAYMENT TERMS

Prepayments may be required on first time orders unless prior arrangements have been made. Our terms are Net 30 days with approved credit. Please allow 5 days for credit application review and approval. Other methods of payment available are: Credit Cards (Visa, Mastercard, Discover, Amex). Payment via credit card MUST be made at time of order submission. Net accounts that wish to pay at 30 days (via credit card) will be assessed a 2 1/2% service fee.

PRICE AND / OR PRODUCT CHANGES

During the life span of this catalog, many changes can occur. Items may be: ADDED, DROPPED, or PRICES and PACKAGING may change. Our website, www.brighterpromotions.com will be the most up to date source of product pricing and availability. If a discrepancy occurs between this catalog and our website.

INFORMATION FOUND ON THE WEBSITE WILL TAKE PRECEDENCE.

We have tried hard to be accurate in our catalog, but we reserve the right to correct any errors or omissions in descriptions or pricing. Patent # 6,042,487 pertaining to the flashing (lighted) ball & Patent #7,244,045 pertaining to the L.E.D. Necklace are licensed to Chemical Light. Glow Disc and Lumi-Loon™ are registered trademarks of Chemical Light. IPOD is a registered trademark of Apple Corporation. Lite Cube® is a registered trademark of Lite Cube® LLC.

ADDITIONAL INFORMATION:

Unless the laws change, sales tax will not be charged on orders shipped out of the state of Illinois. Within Illinois, we will charge sales tax on all orders unless (prior to shipment of pickup) we are provided with both 1. CURRENT Resale Tax ID certificate (or Not for Profit Tax Exempt certificate). 2. A SIGNED copy of the Illinois form CRT61.

PLEASE VISIT: WWW.COOLNOVELTYPRODUCTS.COM FOR PRODUCT SAFETY INFORMATION.

Terms And Conditions